15 February 2026
Gin and Jigsaw Pub Company – Multi-Site Hospitality Branding, IT & Digital Solutions
A complete digital and operational transformation for a portfolio of pubs and a hotel, combining unified branding with expertly managed IT and EPOS systems for seamless daily service.
Industry / Service Type
Hospitality, Branding, IT Services, EPOS & Reservation Systems, Menu Design, Digital & Print Design
Client
Gin and Jigsaw Pub Company
Who are Gin and Jigsaw Pub Company?
Gin and Jigsaw Pub Company manages a collection of vibrant venues, including The Mermaid, The Lord Kitchener, The Ferry, and The Kings Arms Hotel. Each site is known for its distinctive character and commitment to delivering quality hospitality in its community.
What Gin and Jigsaw Pub Company needed.
Operating across multiple venues, the company needed not only cohesive branding but also robust, modern systems to support daily operations. This included the rollout of new logos, menus, and marketing materials for each site, as well as reliable IT infrastructure, email services, and integrated digital solutions for reservations, bookings, and point-of-sale management. Each location had unique requirements: the hotel needed a property management system (PMS) and OTA management, while the pubs required table management and fully integrated EPOS setups tailored to their individual workflows.
Our Approach.
I led the entire EPOS transformation for the group, from initial consultation through to installation and ongoing support. I evaluated each venue’s operational needs, then specified, sourced, and coordinated the delivery and installation of all EPOS hardware and software. This included ordering and configuring tills for front-of-house, kitchen screens for order management, and handheld devices where needed. I worked directly with suppliers and installers to ensure every site received the right setup for its size and service style, minimising downtime and ensuring staff were fully trained and comfortable with the new systems. Alongside EPOS, I implemented email services, set up reservation and booking platforms, introduced a PMS for the hotel, and managed OTA channels to maximise occupancy. My ongoing support covers daily EPOS updates, troubleshooting, menu changes, device management, and regular creative work for menus, signage, and promotions.
Results & Impact
This comprehensive approach has unified the brand across all venues while dramatically improving operational efficiency and reliability. Each site now benefits from a bespoke EPOS and IT setup that supports their specific service model, streamlining everything from kitchen orders to guest check-in. The hands-on coordination and tailored solutions have reduced friction for staff, improved speed of service, and enhanced the overall guest experience. The business is now well-positioned to scale and adapt, with robust systems and a consistent, professional presence both in person and online.
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